The key responsibilities of a TAM include but are not limited to:• 

• Act as the primary technical contact for clients, providing expertise in deployment, configuration, and ongoing technical support for our platform.
• Lead technical discussions, demonstrating platform capabilities, API integrations, and CMS functionalities. Help with troubleshooting technical and content-related issues in collaboration with content, support and engineering teams, ensuring prompt resolution and client satisfaction.
• Help develop and deliver technical documentation and trainings (wherever necessary) for clients,covering both platform usage and CMS capabilities.
• Identify opportunities for process improvements and feature enhancements that can further benefit the client’s experience with technical and content aspects of the platform.
• Identify, action and/or provide advice on how to improve business input metrics such as NPS that drive growth and improve end customer experience.
• Work with Customer Success Manager to build strong client relationships, meeting both technical and content-related needs
• Initiate and prioritize projects, track business development, cross-sell, and up-sell
• Engage closely with the account management, and implementation team to help determine the best technical implementation methods and reasonable execution schedules.
• Drives all cadences (monthly CRM/operations review, QBR, etc.) along with Customer Success Manager

Key Competencies

• Technical Proficiency: Ability to understand and explain technical and content-related concepts.
• Client Focus: Commitment to enhancing client satisfaction through proactive technical and content- related support.
• Stakeholder Management: Excellent cross functional team management and interpersonalcommunication skills enabling effective interaction with people at all organizational levels
• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
• Relationship Development: Building and cultivating relationships customers, and externalstakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
• Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, andforecasting to guide business decisions.
• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple customers and priorities across teams in a fast-paced, deadline-driven environment.
• Proactively shapes and iterates on the plan for the year, and suggests changes/improvements to the Brand teams on a periodic basis
• Should have in depth knowledge of MS-office (word, excel, PPT) and able to present to CXO level in the organization

EXPERTISE AND QUALIFICATIONS

• Bachelor's degree (Preferably Computer Science, Engineering, Information Systems, or equivalent) or MBA• Experience as a Technical Account Manager, Solutions Engineer, or similar client-facing technical role, ideally within a B2B SaaS company
• A good understanding of Content Management Systems (CMS)
• Strong knowledge of web technologies, APIs, and platform integrations
• Familiarity with loyalty platforms or rewards programs is a plus
• Communication and presentation skills
• Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired an ambiguity is the norm.
• Territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value delivery, services/partner engagement, opportunity management, and negotiation.